Frequently Asked Questions

What is Good Invest?

Good Invest is an AI-powered investment platform based in Hong Kong. Our proprietary artificial intelligence analyzes global financial markets in real time and executes trades automatically on behalf of our clients, aiming to deliver consistent returns with managed risk.

How do I create an account?

Visit our website and click “Start Investing.” You’ll need to provide your email address, create a password, and complete our KYC verification process by uploading a government-issued ID and proof of address. Most verifications are completed within 15 minutes.

What is the minimum deposit?

The minimum initial deposit is $250 for our Conservative plan, $500 for Balanced, and $1,000 for Growth. There is no maximum deposit limit.

What currencies do you accept?

We accept deposits in USD, EUR, GBP, and HKD via bank transfer or card. We also accept cryptocurrency deposits in BTC, ETH, and USDT.

How does the AI make investment decisions?

Our AI engine uses a multi-model ensemble of deep learning algorithms that analyze millions of data points — including market prices, financial news, economic indicators, and alternative data sources. The system identifies high-probability trading opportunities and executes them with optimal timing and position sizing.

What kind of returns can I expect?

Returns vary based on your chosen investment plan and prevailing market conditions. Our Conservative plan targets 8–15% annually, Balanced targets 15–30%, and Growth targets 30–60%. Past performance is not indicative of future results. Please review our Risk Disclosure for more information.

Can I lose money?

Yes. All investments carry risk, and it is possible to lose some or all of your invested capital. Our AI is designed to manage and minimize risk, but no system can eliminate it entirely. We strongly recommend investing only funds you can afford to lose.

Can I choose which assets are traded?

Our AI automatically selects and trades assets within the parameters of your chosen investment plan. You cannot manually select individual assets, but you can choose between Conservative, Balanced, and Growth strategies, each with different asset class allocations and risk profiles.

What fees does Good Invest charge?

We charge a management fee (1.0–2.0% annually, depending on your plan) and a performance fee (10–20% of net profits above the high-water mark). There are no account opening fees, deposit fees, withdrawal fees, or hidden charges.

What is the high-water mark?

The high-water mark is the highest portfolio value your account has achieved. Performance fees are only charged on gains above this level, ensuring you never pay performance fees on recovery from losses.

How do I withdraw funds?

Log into your dashboard, navigate to the Withdrawals section, enter the amount, select your preferred withdrawal method, and confirm with 2FA. Bank transfers typically take 1–3 business days; cryptocurrency withdrawals are usually processed within hours.

Are there any withdrawal restrictions?

No. There are no lock-in periods, minimum holding times, or penalties for withdrawal. You can withdraw any amount at any time, subject to standard settlement timelines.

Can I switch between investment plans?

Yes. You can switch plans at any time through your dashboard with no penalties. The transition is typically completed within one trading day.

How is my data protected?

We use TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest. All personal information is stored in compliance with PDPO (Hong Kong) and GDPR (EU) standards. See our Privacy Policy for full details.

How are my funds protected?

Client funds are held in segregated accounts at Tier-1 custodian banks, completely separate from Good Invest’s operating funds. We also maintain comprehensive insurance coverage.

What happens if Good Invest ceases operations?

In the unlikely event of company closure, all client funds held in segregated accounts would be returned to clients in accordance with Hong Kong regulatory requirements and our Terms of Service.

Is there a mobile app?

Yes. Good Invest is available on iOS and Android. The mobile app provides full access to your dashboard, portfolio management, deposits, withdrawals, and real-time notifications.

Do you offer an API for advanced users?

We currently do not offer a public API. If you have institutional or programmatic access needs, please contact institutional@goodinvest.hk.

How can I reach customer support?

You can reach us via email at support@goodinvest.hk, through our website’s live chat (available 24/7), or by phone during business hours (Mon–Fri, 9:00–18:00 HKT). Response time for email inquiries is typically under 4 hours.